Business Operations Manager

Sofa Club is the fastest-growing sofa brand in the UK, and our team is expanding! We have an exciting opportunity for a Business Operations Manager to join our team.

Hybrid Role, Office in Hertford (SG13 7GX)

4 days in HQ, Wednesdays Remote.

About Us

At Sofa Club, we make statements not sofas. Our objective is to profitably increase sales from £40 million to £60 million, our disruptive approach aims to reshape the industry. This is your opportunity to be part of our journey, alongside incredible individuals who are driving innovation and growth.

Purpose of Role

In this role, you will provide critical support to the CEO, primarily focusing on leading project management activity and driving operational excellence. As Business Operations Manager, your mission is to spearhead cross-functional collaborations, optimise performance metrics, and enhance productivity across the business. You’ll ensure the seamless execution of initiatives while acting as the CEO’s trusted right hand to amplify their impact.

Responsibilities

• CEO’s Right Hand: Provide essential support to the CEO, enhancing their ability to focus on strategic priorities by ensuring the smooth execution of operational tasks.
• Project Management: Drive the roadmap for key business initiatives, ensuring seamless communication and on-time delivery of special projects.
• Operational Efficiency: Refine workflows and processes to optimise performance and scalability across the business.
• Cross-Department Collaboration: Coordinate with leadership teams to align operations with company objectives, plan peak periods, and facilitate collaboration across departments.
• Performance Optimisation: Align and track company-wide metrics and OKRs, driving accountability and performance improvements.
• Administrative Oversight: Manage operational data, prepare reports, and provide timely updates on progress and performance metrics.
• Process Improvement: Continuously identify and implement best practices to enhance efficiency and productivity.
• Team Collaboration: Organise and facilitate leadership meetings, ensuring clear communication and alignment on priorities.
• Problem Solving: Anticipate challenges, develop solutions, and drive resolutions that support business goals.

Expectations

• Entrepreneurial Mindset: Proactively identify opportunities to innovate and add value.
• Highly Organised: Capable of managing multiple priorities in a fast-paced environment.
• Analytical: Strong problem-solving skills with the ability to interpret data and make informed decisions.
• Tech-Savvy: Adept at leveraging technology and tools to drive efficiency
• E-commerce/Retail Expertise: Experience in the UK e-commerce or retail industry is highly desirable.
• Communication Skills: Excellent verbal and written communication skills to effectively collaborate across teams.
• Leadership: A motivator and relationship builder who fosters collaboration and teamwork.
• Resilience: Embraces change, continuous learning, and thrives under pressure.
• Results-Driven: Dedicated to achieving goals and delivering measurable outcomes.

Staff Perks:

• 🏥 Vitality Healthcare Insurance
• 📅 Loyalty additional annual leave
• 🛋 Discount for friends and family
• 💌 Employee of the month prizes
• 🥂 Quarterly social events
• 🚘 Free on-site parking
• 👥 A collaborative, creative, and inspiring working environment
• 🖥 Choice of hardware & access to the best software

Are you a perfect match?

Sofa Club Principles:

• Stay Hungry: We remain driven in both business and personal growth. In an ever-changing world, we understand the importance of staying switched on. Even when challenges arise, we don’t give up and are always ready for the next one.
• Be Innovative: We’re not sofa sheep. We never follow the crowd and always pursue originality and authenticity. We’re adventurous and consistently choose bold ideas over safe ones.
• Be Committed: We work hard & we get sh*t done! Having a genuine passion for what we do means we remain productive in our daily work. We’re all in, committed to being the absolute best at what we do.
• Think of Others: We take our responsibilities seriously. If something becomes a problem, we fix it before it affects the wider business. We also proactively offer help and support to our colleagues to help them perform better.
• Be Reliable: We’re people of our word, and effective communication within our team is key to our reliability. Even when facing external challenges, we prioritize deadlines and remain true to our commitments.
• Be the Best You: Embrace challenges as opportunities to learn. Seek feedback and collaborate. Set yourself goals and stay adaptable. By continually evolving and striving to be the best version of yourself, you’ll not only shine in your role but also inspire others too.

SOFA CLUB is committed to creating a diverse and inclusive work environment where all of our employees have equal access to opportunities and voices are heard. We respect and value all differences (seen and unseen) and strongly encourage applications from all backgrounds, which will be considered regardless of race, colour, religion or belief, gender expression, sexual orientation, national origin, pregnancy and maternity, disability, or age.