Role Overview

This is a hands-on Warehouse Operative role, focused on the physical processing, inspection and movement of returned products through the Swindon warehouse. You will be responsible for receiving goods, checking product condition, preparing items for resale, supporting stock accuracy and ensuring products are processed within our agreed turnaround targets.

Alongside the day-to-day warehouse activity, we are looking for someone who is comfortable using basic systems and Excel to help improve visibility of performance across the returns operation. This could include supporting simple KPI reporting, stock checks, cycle count outputs, forecasting workload trends and helping the team understand where process improvements are needed.

The role would suit someone who enjoys being active on the warehouse floor, takes pride in accuracy and product standards, and is keen to develop more analytical and reporting skills as the business continues to grow and improve its ways of working.

Key Responsibilities

Returns intake and product inspection
Receive and inspect returned goods, checking quantities, condition, damage and discrepancies. Ensure all returned products are reviewed accurately and processed in line with the required turnaround times.

Product classification and labelling
Classify returned products based on condition, ensuring items are correctly labelled as good stock, return to manufacturer, repair/rework or scrap. Make sure all products are documented clearly and routed to the correct next stage.

Cleaning and resale preparation
Clean, prepare, box and label resaleable products so they meet the required quality and presentation standards before being returned to stock.

Stock handling and warehouse organisation
Move, store and locate product safely and accurately. Maintain an organised warehouse layout so stock can be easily located, picked and managed.

Picking, packing and dispatch support
Support the picking, packing and dispatch of customer orders, spare parts or operational stock movements as required, working closely with the wider Operations and Customer Experience teams.

Stock control and cycle counting
Carry out stock counts and cycle checks to support inventory accuracy. Investigate and report stock variances, damaged products or process gaps so they can be resolved quickly.

KPI reporting and Excel support
Support basic reporting for the warehouse and returns operation, including turnaround times, volumes processed, stock discrepancies, scrap levels, rework volumes and other operational KPIs. Use Excel to update trackers, review patterns and support simple forecasting of workload or capacity requirements.

Process improvement
Identify opportunities to improve warehouse workflows, reduce errors and improve the speed and accuracy of returns processing. Share practical ideas with the Warehouse Supervisor and wider operations team.

Equipment use and manual handling
Safely load, unload, lift and move products using the correct manual handling techniques and warehouse equipment. Follow all health and safety processes when handling stock.

Health, safety and housekeeping
Maintain a clean, tidy and safe working environment. Report hazards, follow safety procedures and help ensure the warehouse remains organised and compliant.

Flexible operational support
Support wider business needs where required, including activity at other sites, stock projects, photoshoots or wider company initiatives.

Skills and Experience Required

• Previous warehouse, logistics, stock control or returns experience would be beneficial, but attitude and accuracy are just as important.

• Comfortable working in a physically active role involving manual handling, product inspection and movement of stock.

• Strong attention to detail and able to follow clear processes accurately.

• Basic Excel skills, including entering data, updating trackers, filtering information and working with simple formulas.

• Confidence using warehouse systems, scanners or stock management tools, or willingness to learn.

• Able to spot patterns, highlight issues and support simple KPI reporting.

• Reliable, punctual and safety-focused.

• Positive team player who is willing to support others and get stuck in.

• Comfortable working in a fast-moving environment where priorities may change.

• Keen to develop and support improvements in reporting, forecasting and operational ways of working.

What Success Looks Like

• Returned products are processed accurately, safely and within agreed turnaround targets.

• Stock is clearly labelled, correctly located and accurately recorded.

• Product condition decisions are consistent and well documented.

• KPI trackers are kept up to date and give the team useful visibility of performance.

• Stock discrepancies, damage and process issues are escalated clearly.

• The warehouse area is clean, organised and safe.

• The role helps improve both day-to-day execution and the quality of reporting within the team.

What You’ll Get

• Be part of one of the UK’s fastest-growing furniture brands.

• Supportive and ambitious team culture.

• Real opportunities for career progression as Sofa Club continues to grow.

• 28 days Annual Leave + Bank Holidays.

• Friends & Family Discount.

• Enhanced Family Leave.

• Life Assurance.

• Employee Assistance Programme.

• Health Insurance.

• Cycle to Work Scheme.

• Electric Car Scheme.

• Salary Sacrifice Pension Scheme.

• Quarterly Bonus Scheme.